Sell With the Glass, Earn the Bottle

Most teams think bottles equal premium service.
They don’t. Timing does.

What I want you to coach tonight is this:
the glass is not a downgrade — it’s a tool.

The first glass tells you everything you need to know:

• How fast the table drinks

• If they trust the recommendation

• If price is an issue

• If they want guidance or control

If your team goes straight to bottles, they skip that information and create hesitation.

So here’s what you run in your pre-shift:

First round — no debate.
One confident by-the-glass recommendation.
Not the list. Not three options. One.

Second round — read what happened.

• Glass empty fast → stay with the glass

• Glass half-full → slow down, pair with food

• Positive comment → that’s your green light

Only then do you introduce the bottle.

Language to give them:

“You seem to be enjoying that, want to stay with it, or move to the bottle for the table?”

That’s not upselling.
That’s reading the room.

What I want you watching on the floor tonight:

• Are they leading the first round?

• Are they paying attention to pace?

• Are bottles coming out after trust is built?

Send them out with this.
Debrief it in one sentence after service.

Control the glass.
Earn the bottle.